All refund requests must be made in writing. Please allow 2 to 3 weeks for all refunds to be processed. You can withdraw/transfer from a program using e-PLAY up to 14 days prior to the start of the program. For a withdrawal/transfer less than 14 days prior to the start of the program, please email our Customer Service staff
Non-Medical Refunds
Non-medical related refunds for all programs (except Aquatic Leadership - see below) will only be accepted prior to the second regularly scheduled class.
Note: Prices effective January 1, 2025.
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Cancellation Options
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Refund Policy
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7 Days or more prior to start of program.
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Full refund, no administration fee.
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6 Days or less prior to start of program.
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Full refund, less the $25.98 administration fee.
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After 1st class, before 2nd class.
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Prorated refund, less the $25.98 administration fee.
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After start of 2nd class.
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No refund.
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Refunds Due to Medical Issues
For all programs and aquatic leadership courses, there will be no administration fee for refunds due to medical reasons (proration still applies). A medical note is required. Refunds/transfers will be processed according to the date your written request is received by our Department.
Aquatic Leadership Refund Policy
Due to Aquatic Leadership programs requiring 100% attendance, late admissions cannot be granted. Non-medical related refund requests for all Aquatic Leadership courses will only be accepted a minimum of 7 days prior to the start of the first scheduled class. For refunds due to medical issues, please see above.
Membership Refunds
All membership cancellation requests must be made in writing to rleisure@aurora.ca a minimum of 7 days prior to the monthly membership renewal date to stop monthly payments. Failure to submit the request in a timely manner will result in the membership automatically renewing for an additional month, with future payments stopping the subsequent month. Please contact the Reception Desk at 905-841-7529 for more information regarding Membership Pass refunds (special conditions apply).
